Privacy Policy
Last updated: March 2026
Introduction
Clearfields ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data when you use our website (clearfields.co.uk) or our services.
Information We Collect
We may collect the following personal information:
- Contact details: name, email address, phone number, postal address and postcode
- Enquiry details: information about your clearance requirements, property type and preferred dates
- Website usage data: IP address, browser type, pages visited, time spent on site (collected via cookies)
- Communication records: emails, WhatsApp messages and phone call logs related to your enquiry or booking
How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide quotes
- Deliver our clearance services
- Send booking confirmations and service updates
- Process payments and maintain financial records
- Improve our website and services
- Comply with legal obligations (e.g., waste carrier regulations)
We will never sell, rent or share your personal data with third parties for marketing purposes.
Legal Basis for Processing
Under GDPR, we process your data on the following bases:
- Consent: when you submit a contact form or sign up for communications
- Contract: when necessary to deliver services you have booked
- Legitimate interest: to improve our services and respond to enquiries
- Legal obligation: to comply with waste carrier and financial regulations
Data Sharing
We may share your data with:
- Email service provider (Resend): to send confirmation emails
- Cloudflare: website hosting and security
- Google: analytics and Maps services (distance calculation)
- Payment processors: to process card payments securely
All third-party processors are GDPR compliant and bound by data processing agreements.
Data Retention
We retain your personal data for:
- Enquiry data: 2 years from last contact
- Customer records: 6 years (for tax and legal compliance)
- Waste Transfer Notes: 2 years (legal requirement)
- Website analytics: 26 months
Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate data
- Erase your data (right to be forgotten)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at hello@clearfields.co.uk or call 0117 123 4567.
Cookies
Our website uses cookies to improve your experience and analyse website traffic. You can manage your cookie preferences through our cookie banner or your browser settings. Essential cookies (required for the website to function) cannot be disabled.
Security
We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure hosting via Cloudflare, and restricted access to personal data.
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on this page with the "Last updated" date shown above.
Contact
For privacy-related enquiries, contact:
Clearfields
Email: hello@clearfields.co.uk
Phone: 0117 123 4567